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Q: Why do you have two s’s in your name?

A: I wanted to be different. Originally my name was going to be “Abbyoriginal” because my family always says “you now have an Abby original.” I knew this wasn’t going to work because I’m not the only artist named Abby.

Actually, I have a blog post all about my logo. Read it here.

Q: What do you use on a daily basis for your artwork?

A: Easy, since much of my work is digital, I use Corel Paintshop Pro X8. For my photography, I use my Canon Rebel DSLR T6i.  All work is done on my Lenovo Flex 5. (I absolutely love this laptop!) See more of my creative tools here. 

Q: How did you learn to create the art that you do?

A: I am a self-taught artist. I took my first Adobe Photoshop course in my sophomore year of High School, the rest was pretty much history. I learned that I could use technology to make my art look like something. 90% of my work is digital done on various mobile apps and Corel Paintshop Pro. 

Q: How did you gather such a large social media following?

A: I use all available hashtags so my work can be found. Instagram allows 30, Twitter allows a 150 character limit, Facebook allows as many as you need. Much of my following is organic, meaning all of my followers have found me. Instagram is my favorite social media platform! As of right now, I have just under 1,800 followers. I primarily use my Facebook page for sharing my artwork with my friends and family, but I do participate in multiple Facebook groups for sharing art. 

Q: Can I share your work on social media? 

A: Like the photo, comment on it, repost/retweet/share my artwork with credit! This is one of the best ways to show your support for my art, its free too!

Q: What is Print on Demand?

A: Print on Demand or POD is how I get my art on many products like t shirts, tech cases, home decor, stationary and more! I create the work than upload it several sites so you can purchase my art on a HUGE variety of products. These companies create the products just for you, ship them directly to you and take care of the money. I have a blog post explaining it further if you are curious.

Q: Why Do you use Print on Demand services?

A: I use print on demand services because I do not have the technology myself to print my designs on so many products. Use print on demand shops is soo much easier for both me and my customers.

Q: What are the Shipping times of these shops?

A: Shipping times will vary depending on the option you chose but you can track your order via the link that the company sent you. The company will email you every step of the way. You can find your shipping options in the check out page before you complete your purchase. Shipping time and price will be calculated at checkout.

Q: Do these shops accept returns?

A: All third party sites like Redbubble do accept returns. Contact the site with your issue and order number with in 90 days. They will either issue a refund or a replacement item.

While many shops I use offer the same products, each shop has their own tips for caring for products. Find the links below

Redbubble:https://help.redbubble.com/hc/en-us/articles/206686423-Product-Info
Society6: https://help.society6.com/hc/en-us/articles/226825667-About-Our-Products
Teepublic: https://teepublic.zendesk.com/hc/en-us/sections/115003378348-Care-Instructions

Q: Why do you only use PayPal as a payment method?

A: I feel that PayPal is both safer for me as store owner and you the buyer. Your information is safe and secure. 

Q: What if I don’t have a PayPal?

A: You can still purchase your item, there is an option to use your credit or debit card at the sign on screen, if you scroll down.

Q: What Size Should I Get?

A: All size guides can be found in the product pages for my WooCommerce shop. All size guides can be found in the description of the print on demand site you are on. 

Q: Where will my order ship from? 

A: I work with an on-demand order fulfillment company with facilities worldwide! 

Q: I live in the USA, How do I redeem my free shipping?

A: At the checkout of my WooCommerce shop you must have a minimum of $40 to get free shipping.

Q: How long does it take for an order to be fulfilled?

A: Standard fulfillment time is 2-7 business days. Once your order has been fulfilled and left our building you will receive a notification with shipping information if applicable. Depending on the circumstances and inventory levels, it may take longer than usual, especially around the busy holiday season.

Q: How long will it take for my order to arrive?

Shipping times will vary depending on the option you chose but you can track your order via the link that the company sent you. The company will email you every step of the way. You can find your shipping options in the checkout page before you complete your purchase.

Shipping times:

United States: 3-4 days after fulfillment

Canada: 6- 10 after fulfillment

UK: 2- 5 days after fulfillment

Else ware: 7 -12 after fulfillment

Check out Printful’s shipping calculator to find out exact shipping times for your location. Shipping time and price will be calculated at checkout.

Customs Fees

Shipments outside the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. Your end customer is responsible for these fees. Any fees are paid to appropriate customs agency by the end customer.

Q: My order should be here by now, but I still don’t have it. What should I do?

A: Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise—If you’re expecting a home delivery and you know you won’t
be at home to accept it, use an address where you know you’ll be! If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with Printful using their email address https://www.printful.com/contacts with your order number. 

Q: I received a wrong/damaged product, what should I do? 

A: I’m so sorry if the product you ordered arrived damaged. To help us resolve this for you  quickly, contact us here within a weeks’ time with photos of the  damaged product, your order number, and any other details you may have about your order.  We’ll get back to you with a resolution as soon as possible! 

Q: What’s your return policy? 

A: I don’t offer returns and exchanges, but if there’s something wrong with your order, please let  us know by contacting us here

Q: Do you offer refunds? 

A: Refunds are only offered to customers that receive the wrong items or damaged items. If any of  these apply, please contact us here with photos of wrong/damaged  items, and we’ll sort that out for you.  

*** If you did find a mistake in your delivery address, we can send you a replacement order, but  shipping will be at your own cost. 

Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right! 

*** Find tips on how to care for your products including how to wash them for maximum the time your product can be worn on each individual product page

Q: I have an idea, Can you help?

A: Of Course! Send me your idea through the contact page, it can be an image or a little-bulleted list (Must haves). No details required, just the basics. Commission rates may vary.  

Q: What about Collaborations?

Collaborations are welcome. Another thing I ask, Please give me credit for my work! Read this blog about the process. 

Q: I love your photos! Do you do weddings and other events? 

A: I have in the past but for family, I prefer to do my own thing with regarding my art.

Find other helpful blog posts here

Email me, if I didn’t answer your question. Also, read the policies and disclaimers page to see any important information.